The Department of Veterans Affairs is split into three distinct administrations. Confusing the Veterans Health Administration (VHA) with the Veterans Benefits Administration (VBA) is one of the most common reasons claims get delayed or denied.
Mission: Adjudicates claims, issues rating decisions (0%-100%), pays monthly tax-free disability compensation, manages GI Bill, VR&E Chapter 31, and VA Home Loans.
Mission: Diagnoses and treats injuries, runs VA hospitals and outpatient clinics (CBOCs), provides therapy, fills prescriptions, and maintains medical charts.
Telling your primary care doctor at a VHA clinic "My back is getting worse" does NOT file a claim with the VBA! VHA doctors do not issue disability ratings or cut checks. To trigger a VBA rating review, you must formally submit VA Form 21-526EZ to the VBA. Use VA Form 21-4142 to grant the VBA access to pull your VHA treatment records!